SOUTHSIDE BANK

PRIVACY STATEMENT

 

Protecting your privacy is important to Southside Bank and our employees.  We want you to understand what information we collect and how we use it.  In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information.  The following policy serves as a standard for all Southside Bank employees for collection, use, retention, and security of nonpublic personal information.

 

What Information We Collect

 

We may collect “nonpublic personal information” about you from the following sources:

 

·         Information we receive from you on applications or other forms;

 

·         Information about your transactions with us, our affiliates or others; and

 

·         Information we receive from third parties such as credit bureaus.

 

“Nonpublic personal information” is nonpublic information about you that we obtain in connection with providing a financial product or service to you.  For example, nonpublic personal information includes information regarding your account balance, payment history, and overdraft history.

 

What Information We Disclose

 

We are permitted under law to share information about our experiences or transactions with you or your account (such as your account balance and your payment history with us) with companies related to us by common control or ownership (“affiliates”). 

 

We also are permitted under law to disclose nonpublic personal information about you to “nonaffiliated third parties” (third parties that are not members of our corporate family) in certain circumstances.  For example, we may disclose nonpublic personal information about you to such third parties to assist us in servicing your loan or account with us; to government entities in response to subpoenas; and to credit bureaus.  In addition, we may disclose nonpublic personal information we collect to: service providers, such as companies that perform mailing services; and companies or other financial institutions with whom we have joint marketing agreements.  We do not disclose any nonpublic personal information about you to any other third parties, except as permitted by law.

 

SOUTHSIDE BANK DOES NOT SELL CUSTOMER INFORMATION.

 

If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this statement.

 

Our Security Procedures

 

We also take steps to safeguard customer information.  We restrict access to your personal and account information to those employees who need to know that information to provide products or services to you.  We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

 

Regulatory Oversight

 

Southside Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.  Any consumer wishing to file a complaint against Southside Bank should contact the Texas Department of Banking.

 

Southside Bank also engages in the business of selling checks as an agent for MoneyGram Payment Systems, Inc. and American Express.  These companies are licensed under the laws of the State of Texas and subject to regulatory oversight by the Texas Department of Banking.  After first contacting MoneyGram Payment Systems, Inc or American Express, a customer that still has an unresolved complaint concerning sale of checks activities should contact the Texas Department of Banking.

 

Consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:

 

In person or U. S. mail:                       Texas Department of Banking

                                                            2601 North Lamar Boulevard

                                                            Suite 300

                                                            Austin, TX 78705-4294

Telephone Number:                             1-877-276-5554 (toll free)

Fax Number:                                       512-475-1313

E-mail address:                                   consumer.complaints@banking.state.tx.us

Website address:                                 www.banking.state.tx.us

 

Fair Credit Reporting Act

Consumer Rights

You have a right, under the Fair Credit Reporting Act, to dispute any information we have provided a credit reporting agency concerning your account relationship with Southside Bank.  If you wish to dispute any such information, please address your written response to the following address:

Southside Bank

Credit Department

1201 South Beckham

Tyler, Texas 75701

 

In your written response to Southside Bank, please provide as much detailed information as you can regarding the specific information we have reported that you dispute.  Include a copy of any documentation that would help us determine if your dispute about the accuracy and completeness of our information is incorrect.

 

We will advise you, in writing, on the results of our research within 30 days of receiving your letter.  If within our 30 day research period you provide us additional information, we may take up to 45 days to research your dispute.  If we hear nothing further for 30 days after we have responded to your letter, we will consider your dispute satisfied.